Just Checking In - Episode 36: Retail Stores and Urgent Care Centers Chase Rooftops and Money

Because urgent care is a retail delivery model for healthcare, its growth trajectory has followed that of big box retail in the affluent suburbs of major cities. In the future, the greatest...

These 5 Steps Will Make Negative Reviews About Your Urgent Care Center Work for You

Oh, the dreaded negative online review. People love to write them, and urgent care centers are not immune to receiving them. If they engender a feeling of Hulk-like rage, you’re not alone. But before...

How to Identify Lying Employees

Let’s be honest: Everybody lies. More often than not, though, they’re the harmless “white lie” variety we tell to be polite, avoid confrontation, or spare someone’s feelings. Indeed, we lie pretty...

The Benefits of Promoting Employee Financial Literacy

As reimbursements continue to shrink, urgent care operators are constantly looking for ways to engage staff towards increased productivity and profits. One tool that companies are turning to with...

AIDET®: A Protocol for Long-term Success in Urgent Care

AIDET® stands for Acknowledge, Introduce, Duration, Explanation and Thank You and is a tool for improving patient communication in urgent care settings.    

Just Checking In: Episode 28 - What We Can Learn From Aldi

On this edition of Just Checking In, industry expert Alan Ayers discusses the differentiation in retail can teach urgent care and what can be learned from a discount super-market like Aldi.

Patient Experience Measures for Urgent Care

In order for your urgent care center to be successful in the long-run, you must provide an experience that patients will tell others about and seek to return for themselves.  

Practice Velocity Employer Portal Strengthens Client Relationships by Automating Administrative Tasks

Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, LLC. There are multiple strong business reasons for an urgent care center to implement an occupational...

Practice Velocity Speakers Line-up Orlando Urgent Care Growth Conference

Steady, sustainable, profitable growth should be the objective of every urgent care operator.  But in increasingly competitive markets and a rapidly changing consumer, payer and regulatory...

Medical Modesty

A growing movement within healthcare has placed a spotlight on an issue that’s often overlooked by clinicians and providers: medical modesty. Modest patients who begrudgingly disrobe at a provider’s...

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