Do You Know How Your Urgent Care’s NPS Measures Up?

NPS, or net promoter score, is a customer satisfaction and loyalty measure used as a metric in the urgent care industry because of the retail nature of the business. The challenge with using this...

Oft-Muddled Marketing Metrics: NPS

Since it came into being some 14 years ago, the Net Promoter Score (NPS) has been among the most popular marketing metrics across customer-centric industries. For an industry like urgent care - whose...

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