Just Checking In: Episode 26 - Benefits of Occ. Med to Urgent Care

On this edition of Just Checking In, industry expert Alan Ayers discusses the advantages of implementing occupational medicine into an existing urgent care operation.

Just Checking In: Episode 25 - Assuring Start-up Success

We are frequently asked for data on the failure rates of urgent care start-ups. Unfortunately reliable data on urgent care failures doesn’t exist. Rarely do urgent care centers fail, but some do...

Just Checking In: Episode 24 - About Those "Cheap Employees"

Urgent care is considered a "people business" because it entails people performing services upon other people. Thus, urgent care is successful to the extent patients have sufficiently good...

Just Checking In: Episode 23 - Short Staffing

Short-staffing occurs when an urgent care center has insufficient providers or support staff for the volume of patients presenting. The result is often long wait times, administrative and/or clinical...

Just Checking In: Episode 22 - Where's the Beef?

When facing a revenue shortfall, companies frequently search first for a marketing solution. But before doing so, it’s wise to make sure your operations are in check. In the 1980s Wendy's was...

Episode 21: Returned Mail

One of the most valuable but under-utilized metrics for urgent care billing is the number of statements returned as “undeliverable” by the post office. Returned mail is a lagging indicator of the...

Episode 20: Corporate Culture

In business, culture “fills the gap” between what front line staff is trained to do and the day-to-day situations that arise in the workplace. Frequently in business books, Southwest Airlines is...

Episode 19: Phantom Income

When establishing a new business, it’s important to choose a legal structure that will minimize taxes, as well as to create a financial plan that assures sufficient cash flow to pay your taxes....

Episode 18: Facility Checklist

Patients evaluate their urgent care experiences using the same criteria as other service businesses, such as banks, restaurants, hotels, etc. But a key difference is that, as medicine, urgent care is...

Episode 17: Patient Loyalty

Service businesses, including urgent care, are successful to the extent they can cultivate a following of loyal “fans” who not only use the center whenever a medical need arises, but tell others to...

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