Just Checking In: Episode 31 - Walk-In Primary Care

A new model of on-demand health care is emerging with the potential to confuse urgent care patients and create competition for urgent care centers.

Music is Medicine: Beethoven or Beyoncé?

Letting urgent care staff control the music being played in the center can lead to negative patient experiences. Imagine that a mother comes into your urgent care with a child who’s been running a...

Just Checking In: Episode 30 - Three Strikes and WalMart's Out?

Walmart has embarked upon three iterations of its retail clinic model over the past 10-12 years. Given that Walmart has over 5,300 U.S. stores, and none of these iterations has attained more than 100...

Why the ROI on Employee Engagement is So Negligible

While issues of reimbursement, contracting and credentialing, coding and billing may consume much of the urgent care operator’s day, ultimately urgent care is a “people business” meaning that...

Facebook: An Urgent Care Marketing Platform Like No Other

In this day and age of digital media and smart phones, every business needs a social media presence for connecting with customers and prospects. Facebook is by far the most popular, and for an urgent...

Motivating Frontline Staff to Fan-Inspiring Service

Urgent care centers are service businesses whose long-term viability depends on patient loyalty and word-of-mouth. That’s why, for instance, urgent care entrepreneurs spend tens of thousands of...

The Benefits of Promoting Employee Financial Literacy

As reimbursements continue to shrink, urgent care operators are constantly looking for ways to engage staff towards increased productivity and profits. One tool that companies are turning to with...

Changing Ownership Trends in Urgent Care

Against the backdrop of an ever-changing healthcare industry, urgent care is also undergoing a dramatic shift: What was once a landscape of mostly independent centers helmed by physician-owners is...

Effective RCM is Key to Urgent Care Independence

Any discussion of the meteoric growth of urgent care necessarily includes the growth of the physician-entrepreneur. Hailing from mostly from family practices and the ER, physician owner-operators...

Just Checking In: Episode 29 - Politics and Business

Urgent care is in the business of spurring repeat visits and positive word of mouth from satisfied patients. Given the volatile political environment, odds are that the political views of your...

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